Privacy Policy
Last Updated: June 21, 2026

Thermal Energy HQ ("Thermal Energy HQ," "Company," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide through our website, products, services, communications, and business relationships.

This Privacy Policy describes how we collect, use, store, disclose, and protect information obtained through our website and related services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

  • Name
  • Company name
  • Job title
  • Email address
  • Phone number
  • Mailing address
  • Project information
  • Building information
  • Utility consumption information
  • Property details
  • Information submitted through contact forms
  • Consultation requests
  • Quote requests
  • Customer support inquiries
  • Marketing communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website activity
  • Pages visited
  • Time spent on pages
  • Referring websites
  • Geographic region
  • Session information
  • Clickstream data

2. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and understand how visitors interact with our website.

These technologies may include:

  • Cookies
  • Analytics tools
  • Web beacons
  • Pixel tags
  • Local storage technologies

Cookies help us:

  • Remember user preferences
  • Improve website functionality
  • Measure website traffic
  • Analyze user behavior
  • Improve content and marketing performance

Most web browsers allow users to control cookies through browser settings. Disabling cookies may affect website functionality.

3. Google Analytics and Measurement Technologies

Thermal Energy HQ uses Google Analytics and other website measurement technologies to better understand how visitors use our website.

These services may collect information including:

  • Pages visited
  • Time spent on pages
  • Device and browser information
  • Traffic sources
  • Website interactions
  • Geographic region
  • Session activity

The information collected helps us:

  • Improve website performance
  • Enhance user experience
  • Measure marketing effectiveness
  • Improve search engine optimization efforts
  • Develop better products and services

Google may process this information according to its own privacy practices.

Additional information can be found at:

Google Privacy Policy:
https://policies.google.com/privacy

Google Analytics Opt-Out:
https://tools.google.com/dlpage/gaoptout

4. How We Use Information

We may use collected information to:

  • Respond to inquiries
  • Schedule consultations
  • Prepare proposals and project estimates
  • Deliver products and services
  • Provide customer support
  • Improve website performance
  • Improve user experience
  • Analyze website traffic and engagement
  • Communicate company updates
  • Send newsletters and marketing communications
  • Support sales and business development efforts
  • Comply with legal obligations
  • Protect our rights and property

5. Marketing Communications

We may send marketing communications regarding:

  • New products
  • Industry updates
  • Educational resources
  • Company announcements
  • Events
  • Promotions

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

6. Information Sharing

We do not sell personal information.

We may share information with:

Service Providers

Third-party providers that assist with:

  • Website hosting
  • Analytics
  • Email communications
  • Customer relationship management
  • Marketing services
  • Technical support

Business Partners

When necessary to fulfill a project, we may share information with:

  • Engineers
  • Contractors
  • Installers
  • Manufacturers
  • Consultants
  • Financial partners

Legal Requirements

We may disclose information when necessary to:

  • Comply with legal obligations
  • Respond to lawful requests
  • Enforce agreements
  • Protect our rights
  • Prevent fraud
  • Protect public safety

7. Data Retention

We retain information only for as long as necessary to:

  • Provide services
  • Support customer relationships
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Retention periods vary depending on the nature of the information and applicable laws.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction
  • Misuse

While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Restrict processing
  • Object to certain uses
  • Request data portability
  • Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related regulations.

These rights may include:

  • Knowing what personal information is collected
  • Requesting deletion of personal information
  • Requesting correction of personal information
  • Receiving equal service regardless of exercising privacy rights

Thermal Energy HQ does not sell personal information.

11. Do Not Track Signals

Some web browsers provide "Do Not Track" signals.

Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites. Users should review the privacy policies of any external websites they visit.

13. Children's Privacy

Our website and services are intended for business and professional audiences.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. International Users

If you access our website from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

By using our website, you consent to such transfers.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with an updated revision date.

Continued use of our website following any changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Thermal Energy HQ
Email: sales@thermalenergyhq.com
Website: https://www.thermalenergyhq.com

Thermal Energy HQ is committed to protecting your information while providing innovative thermal energy, hot water, heating, cooling, and energy storage solutions for commercial, multifamily, hospitality, industrial, and institutional projects.